Student log-in troubleshooting

This is one of the more common issues, and is usually caused by a typo somewhere when the student originally entered their email address during the sign up process. It could also be caused by your school server possibly blocking emails. When this happens, you have two options. 1. The quickest option to get things moving is to manually confirm your students email from your Teacher Dashboard. To do this, navigate to your Dashboard, and look at your Student List. If you have any unconfirmed students you will see a message at the top of the list. You can then scroll through and should be able to easily spot the students who aren't confirmed yet. From here there will be a small confirm button that you can click, and the student will then be able to log in as expected (http://high.banqer.co/login) See below for a visual guide on how to confirm your students email. 2. The other option you have is to follow the same steps as above, and rather than confirm the student, you can delete them from your student list. You can then direct your student to follow the invite link again, and resign up, taking care to make sure that there are no typos in the email address. See below for a visual guide on how to remove a student from your class.

This can be caused in a similar fashion to our first point on this page, with the email they've registered with having a small typo somewhere. There could also be issues with your school network blocking certain emails. Regardless of the cause, you can manually help to speed this up by changing the students password yourself. Follow the steps in the guide below to do this:

It's not overly common, however sometimes, if students have done a simple Google search for Banqer, they can accidentally be trying to log into our Banqer Primary site. Ask your students to bookmark the Banqer High log-in page when you first start using Banqer to ensure easy access, and when troubleshooting, make sure that the URL in their browser includes high.banqer.co. If it doesn't, it's likely that they are trying to log into the wrong site by mistake.

This issue is a funny one, and can be caused by the students browser still being stuck in a previous stage, and the student can feel like they are stuck in a loop. To resolve this, ask the student to enter this URL into their browser - https://high.banqer.co/logout This will force a hard log out on their browser, and they should then be taken back to a clear log in page.