Data collection
What is collected and why?
We collect some personal information, such as names, genders, year levels, teacher email addresses, parent email addresses and student email addresses (Banqer High only) to be able to perform business activities and functions, and to help us deliver the highest quality customer experience.
Parent email addresses?
Parents may be invited to receive updates about their child’s Banqer account so they can track their progress. To access this feature, Banqer collects parent/caregiver full names and email addresses. This is not a compulsory field, so students/teachers can choose to not enter parent email addresses if preferred.
Why do you need to know gender?
We ask this question to better understand the demographic in New Zealand and Australia using Banqer, however providing this information is completely optional, and if you choose not to answer, this will not impact your Banqer experience in any way.
Does Banqer sell my personal information?
In short, no.
We may only disclose personal information to external parties for the purpose of operating our platform and business, with third parties whom we have a commercial relationship with (for internal business audits only, and which would be anonymised) or where we’re otherwise required to by law.
Please refer to the disclosure of personal information section in our privacy policy to learn more.
Data storage
Where is my personal data stored?
All data collected by Banqer is hosted under industry best-practice conditions by AWS in Sydney, Australia. All data collected is held confidently and securely, in accordance with our terms and conditions and privacy policy
Can I have my data removed from your system?
Absolutely! Send us an email and request your data or a child’s/student’s data be removed from our systems. We’ll do a quick check to ensure we’re talking to the right person and then we’ll get right on removing that data.
Banqer complies with the New Zealand Privacy Act 1993 and the data protection laws of the United Kingdom ("UK"), and other applicable privacy laws and data protection laws (if applicable). You can read more about how we manage data in our privacy policy.